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An intimate hotel with breathtaking views.

Hotel Policies

Our desire is for you to have the very best experience of the Blue Mountains, our accommodations, dining and other services. To assist us in delivering you that experience we have developed the following policies and guidelines which we respectfully request that you adhere to before, during and after your stay.

Arrival and Departure

  • Check-in time is from 3.00 pm
  • Check-out time is prior to 11.00 am 

Early check-in or late check-out is available and rates are available on request. Although our team members are available 24 hours a day, we would appreciate your advising us if you expect to arrive after 6.00 pm.

 

Children

Child or Children aged between 2 years and 11 years; “Infant” means a person under the age of 2 years;

Children and Infants may not stay in any room without an Adult.

Persons aged over 12 years will be charged Extra Person rates for each person.

All room rates are based on two adults. Extra person charges will be charged on a Room Only basis, unless otherwise stated.

- Extra Person rates AUD $ 100.00 per night will be added in a separate line at payment summary when you finalise your booking. (Extra person rates included sofa bed)

Children and Infants sharing a room with their parents or guardians may do so free of charge if using existing beds and linen and not exceeding the maximum occupancy for the given room type.

- Additional fee AUD $ 50.00 per night each will apply if sofa bed/ rollaway and linen (including baby crib -where & when available) are required for the children.

 

Accepted Payment Methods
We accept MasterCard, Visa, Diners Club and American Express as well as cash and travellers cheques. Please note that a $20 postage fee applies and a credit card surcharge of 1.5% for Mastercard, Visa, American Express and a surcharge of 2.25% for JCB, Union Pay and Diners

 

Reservations Guarantee
To guarantee your reservation you will be asked for your credit card details.

 

Cancellations
Should you need to cancel your reservation we ask that you advise us at least 7 days prior to your arrival date. Cancellations within this period will incur a fee equal to the total accommodation charge which will be applied to your credit card.

 

Non-arrival
Should you fail to arrive on the scheduled day of your reservation, your room will be held until the following day in case you have been unforeseeably delayed and are unable to contact us. Should you not arrive the next day your reservation will be cancelled and the total accommodation charge which will be applied to your credit card.

After check-in, should you shorten your stay, full payment will be forfeited.

 

Rates and Minimum Length of Stay Requirements
Our rates vary by room type, availability, day of the week and season; weekends are always in high demand. During periods of high demand or major events and for certain packages we may apply a requirement for a Minimum length of stay. You will be advised of this at the time of your reservation.

 

Local Taxes
All guest expenses are subject to Goods & Services Tax of 10.0% which is included in any room or ancillary prices quoted.

 

Gratuities and Service Charges
Tips and gratuities to our team members are at our guest’s discretion and we do not apply any compulsory service charges.

 

Smoking
We do not permit smoking within our guest rooms and smoking within enclosed public areas is against the law in NSW; there are ample outdoor areas throughout the property where smoking is permitted. A sanitisation fee of one additional night’s accommodation or package fee will be charged where smoking occurs within a guest room.

 

Small Pets and Animals
No pets and animals are allowed within our guest rooms

 

Additional Guests
Unless otherwise specified all accommodation and packages rates quoted are based on double occupancy. Please contact our Reservations Team regarding rates for additional guests.

 

Group Bookings
If guests requiring ten or more rooms are travelling together we request notification in advance so that we can assist our guests to check-in in the best possible manner. We like to personally welcome all group members and to provide the utmost and friendly and personal service. We welcome the opportunity to assist your party with advice on local activities, events and entertainment, special experiences and even airport transfers.

 

Environmental Policy
We constantly challenge ourselves to provide the right environment for our guests and team members through the promotion of environmental awareness. We train our team members to incorporate good environmental practice in all aspects by periodically reviewing our practices, procedures and objectives.

 

Disputes and Claims
Any controversy, dispute or claim arising out of or in connection with these hotel policies shall come under the jurisdiction of most competent courts of New South Wales.

Changes to Hotel Policies
These Hotel Policies are subject to change without notice – latest update April 2014

 

 

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Privacy


General

We recognise that your privacy is very important and we are committed to protecting the use , disclosure and the management of your personal information we collect from you.

Our privacy policy is displayed on our website and is updated regularly to ensure:

  • Collect only information necessary to provide you with the best tailored experience
  • Manage your information securely
  • Ensure you are able to opt out from marketing communications for which you subscribed easily
  • Ensure that you can access your personal information upon request and subsequently request erasure 

Privacy Collection Statement

We collect personal information for the primary purpose of providing you with the products or services you are seeking, and accordingly, if the personal information you provide is incomplete and/or inaccurate we may be unable to provide you with those services.

 

Collection

Types of information collected

We may collect and hold personal information about you, that is, information that can identify you, such as your name, address, phone number, email address and other information relevant to providing you with the services you are seeking.

  • Information to identify you
  • Information to contact you
  • Information to process your purchase

Purpose of collection

Generally, we will collect and use your personal information for one or more of the following reasons:

  • Providing services to you or someone else you know;
  • Processing an application you have made;
  • Undertaking various activities required by law;
  • Providing you with information about other services that we, our related entities and other organisations that we have affiliations with offer, that may be of interest to you;
  • Providing you with promotional information for which you have expressly asked to receive;
  • Facilitating our internal business operations, including the fulfilment of any legal requirements; and
  • Analysing our services and customer needs with a view to developing new and/or improved services.

 

Methods of collection

Personal information will generally be collected directly from you through the use of any of our standard forms, over the internet, via email, face to face or through a telephone conversation with you. There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you.

Failure to provide information

If the personal information you provide to us is incomplete and/or inaccurate, we may be unable to provide you, or someone else you know, with the services you, or they, are seeking.

Internet users

If you access our web site, we may collect additional personal information about you in the form of your IP (Internet Protocol) address and domain name.

Also, our web site uses cookies. The main purpose of cookies is to identify users and to prepare customised web pages for them. Cookies do not identify you personally, but they may link back to a database record about you. We use cookies to monitor usage of our web site and to create a personal record of when you visit our web site and what pages you view so that we may serve you more effectively.

 

Use and disclosure

We only use and disclose personal information about you for the purposes for which it was collected (as set out above). Although, we may disclose personal information about you to:

  • Service providers, who assist us in operating our business, where you have requested an additional service to be provided for example transfers;
  • Other service providers, who provide the various services that you have requested and we have arranged.
  • A purchaser of the assets and operations of our business, providing those assets and operations are purchased as a going concern; and

Security & Storage

The security of your personal information is important to us. We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”), primarily at the physical address of Echoes Boutique Hotel & Restaurant, which is located in Australia. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Staff may be engaged in providing the services you have such requested such as accommodation or support services such as making a reservation. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with the Privacy Act.

Access & Your Rights

You may access the personal information we hold about you, upon making a written request and providing proof of identify. You can also request for your information to be erased should it no longer be required to fulfill the service requested.

If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.

Consent and Marketing

Customers must provide expressed consent to receive email marketing. You can subscribe via our website and unsubscribe via the unsubscribe link found on each marketing email or you can call us to request removal.

Links to other web sites

Our website may contain links to other websites. We are not responsible for the privacy practices of linked websites and so linked websites are not subject to our privacy policies and procedures.

Feedback

If you have any queries or concerns about our privacy policy or the way in which we handle your personal information, please contact us.

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CONTACT

Ph: +612 4782 1966

Email: eventsmanager@escarpmentgroup.com.au

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CONTACT

Ph: +61 2 4787 7211
Email:
events@escarpmentgroup.com.au